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What Our Customers Say
We'll spare you all the usual puffery you'd expect to see on a page like this.
Blah, blah, blah.
At the end of the day, that's for you to decide, isn't it?
We will pre-bias you with some kind words offered by some of our current clients. Many of these folks didn't even know they'd be getting a t-shirt or chocolate at the time they made these unsolicited statements.
Before choosing a customer service training vendor, we hope you'll ask yourself some questions:
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How can some firms specialize in 79 different subjects?
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Does the company I'm considering even use the techniques they plan to sell to me? In other words, do they practice what they preach?
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Is the content delivered by some actor reading lines or a noted customer service training expert?
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What's their strategy for ongoing follow up and support?
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Some words about our team:
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"It's been an absolute pleasure doing business with Telephone DoctorŽ!
We will definitely think of you first when we're in need of training
materials." - Lynne Bell,
Premiere Conferencing
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"I was amazed, what wonderful service. Talk about really caring about
the needs of the customer." - Debra Ruh,
Crestar Mortgage
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"Your staff really practices what they preach - taking excellent care
of their customers." - Virginia Duffy,
GHP/Coventry Health Plan
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"The courtesy extended to me by your entire staff was very impressive!"
- Debbie Johnson,
ADP |
"Thank you for modeling that
customer service isn't just a slogan but rather a group of professionals
helping clients achieve their objectives." - Dr. Fred Broder,
ZEP Manufacturing
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| Okay...some more words about our team: |
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"The service offered by you and your front desk
person was exceptional! As an employee of a service oriented company, I
appreciate receiving the same kind of customer service we aim to give."
- Laura Bundick,
Pro Staff Personnel
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"You people are great! I have really enjoyed working with you for the
past several months and look forward to a lasting partnership. Your
product is excellent and your company is neat."
- Kari Ebinger,
Consolidated Communications
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"Nancy, you've done a marvelous job of selecting employees with vibrant
personalities, intelligence, and talent. Everyone was willing to go the
extra mile to help me out with everything."
- Julia Rodriguez,
Houston Community Call Center
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"Your solution to our problem was excellent. We were so impressed with
the service we received that we plan to use this example in our
presentation!"
- Joan Lehane,
Instron Corporation
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"I train soft-skills to new and existing associates. I want to let you
know that I will now add my experience with Donna and Telephone DoctorŽ
as the definition of what great service should be!"
- Mark Timmerman,
Automatic Data Processing
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| Some words about our Complete Video Training Library: |
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"I have worked with Telephone Doctor® material for 6 years and would
highly recommend what they offer."
- Karen Opland-Gigure,
ACI Telecentrics
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"I have had great success with Telephone DoctorŽ! The training is easy and fun to deliver, as well as functional. Our service reps gain from this training and practice what they have learned."
- Patty Good,
Modesto Irrigation District
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"I utilize the video series actively in my training of new guest sales
agents and retraining our seasoned agents. I believe that the information
in the series is invaluable. Thank you for producing such a
magnificent training tool!"
- George Trout,
Colonial Williamsburg Call Center
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"I would like to tell you how wonderful your tapes and techniques are!
We have 140 CSRs. One of our largest accounts told us, "What are you
guys doing around there? I can sure tell the difference!"
- Molly Hauge,
Carlson Craft Commercial
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"Our employees are giving positive and enthusiastic feedback on the
evaluation forms completed after each class. They absolutely love the
training and have begun using the skills and techniques on the job."
- Clyde Schroeder,
Ochsner HMO
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| Some more words about Complete Video Training Library: |
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"I'm responsible for training about 7,000 employees. Your training videos and
handouts are the best resources I've found!"
- Antionette Mitchell,
Staff Development Specialist
Ark Dept of Human Services
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"The service training videos in your library really help us bring awareness
and increased sensitivity to our customers. I highly recommend using them!"
- Karroll Alexander,
Director of Employee Development
Citizens Arizona Gas
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"I wanted to tell you how pleased we have been with your customer service
training videos! I purchased the complete video training library
approximately 6 months ago and I feel it has been one of the best investments
I have made."
- Melanie Ewing,
Marketing Director
COE Distributing, Inc.
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"We love the videos and are using them at all branches each Wednesday
morning...our employees are actually enjoying coming to work early!"
- Cheryl Coraci,
Training Manager
Research Federal Credit Union
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"Within a week they loved it. There has been a remarkable improvement in our
people. Call us sometime and see for yourself."
- Charolette Nedens,
Branch Manager
Autostock Distribution
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| Some words about our Keynote Presentations featuring Nancy Friedman: |
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"Nancy, you're a meeting planner's dream. Thank you for making me look good!"
- Lori Walker,
KOA - Kampgrounds of America
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"Attendees gave your presentation the highest rating we've had in the past 3 years!"
- Gene Griffiths,
Marking Device Assoc Int'l
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"You received the best score EVER for our conference. Congratulations... and
thanks for making me look so good."
- Lloyd Tucker,
Document Management Industries Assoc
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"Congratulations, Nancy, out of 30 speakers, you were the second highest
rated speaker at the entire conference!"
- C. Daly,
Customer Service Management Conference
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| Some words about our On-site Customer Service Workshops: |
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"I would recommend the training to anyone and hope we can have more
sessions in the future. Thanks again for a wonderful experience!"
- Valerie Rutterer,
Washington University
School of Medicine
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"Our CSRs really enjoyed the workshop. Several thought it was the best
seminar they ever attended. I would definitely recommend Telephone
DoctorŽ to everyone in the customer service field."
- Patricia Cronin,
Montblanc, Inc.
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"The feedback I received from my representatives was extremely positive,
and more importantly I hear them using the techniques they learned
in your program on a daily basis. Above all, sales are up!"
- Polly Hagen,
AT&T Wireless Services
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"Telephone DoctorŽ did on-site training in our center about 2 years
ago and it was outstanding. Still rated by my staff as the best
training they've ever had!"
- Dianne Husby,
Pearson Education Technologies
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"We were looking for ways to ensure we are passionate about customers. I feel the investment we've made in this program is going to provide benefits for a long time to come!"
- Peter O'Shannassy,
Agilent Technologies Singapore
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